Unfortunately due to the scale of our business and that some specific
items are sourced in specifically upon demand, once an order is placed
we can't cancel it. If you need to change your address of delivery
please contact us as soon as possible via Instagram or via email! We
will do our best to change the address of delivery but if already
dispatched this won't be possible and you may have to contact our
courier DPD. 

You can always return your order once arrived within 14 days. For more information please visit our refund and returns section. 

You can track your return through your chosen returns carrier. Upon
receipt/return of your goods we aim to process your return within
3-5 working days. Once processed you will receive an email /
text notifying you and from then, depending on the chosen payment
method you picked, please allow up to 72 hours for the funds to show
back in your account.

If you haven't received your refund after this time, and the parcel
has got back to us, then please contact our customer service via our email: info@sleeksportswear.co.uk or complete the contact form found below.

First of all we apologise
that you have received a faulty item, we aim to quality check all items
before parceling and shipping but unfortunately, some finer details can
be missed due to human error.

We will ask you for some pictures of the
faulty item you have received, and once processed we will send you a
prepaid returns label to send back to us for a refund.

We recommend placing a brand new order for the correct item again, as soon as possible to avoid any disappointment.

We are so sorry to hear this and would like to apologise for any
inconveniences. If you have received the wrong item / size, then please
contact our customer service team via email and we will organize a pre
paid returns label for you.

If you require a new correct item we recommend placing a brand new order to avoid your desired item selling out.

We
have a clear dispatch time frame stated on all items we sell. This
indicates the time it will take for us to dispatch that product before
DPD Shipping which is 1-3 days (usually 1-2 days)

For example: if you order an item with a
2-4 day dispatch time frame. This item will be dispatched 2-4 days after
the order was placed and then shipped out via Premium DPD shipping (1-3
days)

If you require an update about an existing
order feel free to email us or direct message us on instagram quoting
your order number.

For a visual representation of this please visit our Instagram story highlights section under 'SHIPPING'

WHY IS THIS THE CASE?

Due to the scale of our business, stock
can sellout quickly and due to this we source specific items from our
trusted worldwide suppliers which can sometimes result in a slightly
longer handing time. 

We apologise your order was
cancelled. If the item (s) you've ordered is out of stock, or is
slightly defected at the time of packing your order, we need to cancel
it and refund you. Please allow up to 5 working days for your refund
depending on your payment method. Once refunded we will notify you with a
standard refund email.
Please note if you checkout
via 'credit / debit card' a notification will not be sent to you with a
refund notice but the funds will appear back in your account within
around 5 days. We aim to contact a customer directly though email or
Instagram if this is the case.

Our postage courier DPD LOCAL do their upmost to successfully delivery
your parcel safely and as requested. If your parcel is in the process of
returning to us or has been sent back to our hub, it is due to one of
the following reasons:

- Three deliveries were attempted; with no answer

- Your ‘MyDPD’ delivery settings were not updated 

If you wish to deliver to a safe place or a
neighbour, please make sure your delivery settings are accurate to
ensure correct and safe delivery.

If your parcel arrives back to us, we will re-ship the parcel free of charge.

Finally, make sure your address at checkout
is correct, we make sure to also check accuracy of all address before
we ship your parcel. 

To be the first to hear about latest restocks or product restocks, make
sure to follow us on social media and turn on post and story
notifications!

You can also sign up to our mailing list, we even send out special offers!

Yes, we ship worldwide!

As an international buyer, you agree to pay any and all
local, state, federal, or international taxes (including sales taxes)
that may be due with respect to your purchase transaction. 

We currently do not offer prepaid duties
and taxes so please be aware that your order(s) could incur customs
charges. These charges will sent to you via text / email and the fee for
you as a customer will be around 10% off the order price, so please
bare this in mind before purchase